Effective date: 24 September 2026. Published by BRID NETWORK LLP, LLPIN ACY-8529, Kollam, Kerala 691583, India ("OMallu", "we", "us").

Terms of Service

1. Who may use OMallu

OMallu is a platform that connects adults for paid one-to-one voice and video conversation with partners. You must be 18 years or older and able to form a binding contract under Indian law. By creating an account you confirm your age and that the information you give is accurate.

2. The service

We provide software that lets users discover partners, place voice or video calls, buy and spend coins for call time, and (for partners) earn a service fee paid by us. We are an intermediary platform. Partners are independent service providers, not our employees or legal partners ("Partner" is the name of the role in the app and does not create a partnership, joint venture or agency). We do not guarantee that any particular partner is online, available, or suitable for you.

3. Coins

Coins are a closed-loop, non-transferable balance used only inside OMallu to pay for call time. Coins are not cash, e-money, a prepaid payment instrument, or a store of value you can withdraw. Coins cannot be sold, gifted, or transferred between accounts. Coin packs and call rates are shown in the app before you buy or call and may change. Unused coins do not expire. Refunds are governed by the Refund & Cancellation Policy.

4. Billing for calls

Calls are charged in coins in short time blocks as shown in the app, and settled when the call ends. If a call drops within the first 10 seconds because of the partner or a network failure on our side, coins for that call are refunded automatically under the Refund Policy.

5. Prohibited conduct

You must follow the Community Guidelines. Without limitation you must not: share or request nudity or sexual content; engage in sexual conversation in exchange for coins; share or request phone numbers, UPI IDs, emails, social handles or off-app payment; ask for or send money outside the app; record calls; harass, threaten or hate; use the service if you are under 18; create fake accounts or abuse promotions (including welcome coins).

6. Reports and safety

You can report or block another user. Reporting may capture a snapshot of your own screen as evidence (see Privacy Notice). We aim to acknowledge grievances within 24 hours and to act on prohibited content within the timelines in our policies and applicable law. We may suspend or terminate accounts that break these Terms.

7. Partners

If you apply to become a partner, the Partner Agreement and Partner Code of Conduct also apply. Partner earnings, KYC, tax deduction and payouts are described there.

8. Intellectual property

The app, branding and our content belong to BRID NETWORK LLP or its licensors. You keep ownership of content you submit, and grant us a licence to host and display it as needed to run the service.

9. Disclaimers

The service is provided on an "as available" basis. Conversations are between users; we do not control what another person says or does. To the fullest extent permitted by law we exclude liability for indirect or consequential loss. Our total liability for any claim relating to the service is limited to the amount you paid us for coins in the three months before the claim (or ₹1,000 if greater and if no such payment).

10. Suspension and termination

We may suspend or end access for breach, legal risk, or misuse. You may delete your account in Settings. Some records we must keep under law or for disputes (see Privacy Notice).

11. Changes

We may update these Terms. Material changes will be notified in the app or by email/SMS. Continued use after the effective date means you accept the updated Terms.

12. Grievance officer (IT Rules)

Grievance Officer: Ananthu. Email: support@omallu.io. Address: Kollam, Kerala 691583, India. We acknowledge grievances within 24 hours and dispose of them as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended.

13. Governing law

These Terms are governed by the laws of India. Courts at Kollam, Kerala, India have exclusive jurisdiction, subject to mandatory consumer protections that cannot be waived.

14. Contact

Support: support@omallu.io. Website: https://omallu.io. Security: security@omallu.io.

Version 2026-09-27-r3. This is the same text shown in the OMallu app. See all policies.